Banner – University Health Plans invite our contracted providers to share your feedback by participating in our 2023 Provider Satisfaction Survey.

Available November through December, 2023

The purpose of this survey is to assess overall provider satisfaction and identify specific key focus areas of satisfaction with the following departments: Provider Experience/Customer Care Center, Provider Relations, Reimbursement Services, Provider Data Management, Medical Management, Contracting and Credentialing.

In addition, this survey will be used to better understand the needs of our members and the capabilities of our network. The results of the Provider Satisfaction Survey will help Banner identify key opportunities for improving the experience of our providers and our internal processes within the organization in order to make doing business with Banner easier.

2023 Provider Satisfaction Survey

2023 Provider Survey

On a scale of 1-5, with 1 being “strongly disagree” and 5 being “strongly agree”, please select the rating that best describes your level of agreement with each of the following statements.

1. Overall, I am satisfied with Banner’s timeliness of processing claims.*
2. Overall, I am satisfied with Banner’s accuracy of processing claims.*
3. Overall, I am satisfied with the ease of contacting the correct Banner Customer Service Representative.*
4. Overall, I am satisfied with Banner’s Customer Service Representatives accuracy of responses and/or ability to resolve inquiries.*
5. Overall, I am satisfied with Banner’s Provider Relation Representatives courtesy and responsiveness to resolve my inquiries.*
6. Overall, I am satisfied with Banner’s Contracting process.*
7. Overall, I am satisfied with Banner’s Credentialing process.*
8. Over the past 6 months, I’m satisfied with Banner’s Provider Data loading process in regard to timeliness and accuracy.*
9. In the last year, I have been satisfied with Banner Insurance Division Prior Authorization process.*
10. In the last year, I have been satisfied with the peer to peer discussion process.*
11. Overall, I am satisfied with Banner’s self-service tools and resources.*
12. In the last year, I received a denial notice for a prior authorization request and was satisfied that the denial explanation helped me understand what was needed to get an approval.*

2023 Provider Survey

13. I would be interested in having links to the following criteria available on the provider portal.*
14. What is your preferred method for submitting a prior authorization request? *
15. Do you have any suggestions for the following?*
16. In order to better meet the cultural/ethnic needs of our members, our office is set up to provide the following:*
16. In order to better meet the cultural/ethnic needs of our members, our office is set up to provide the following:
  Yes No
Language translation services.
Ability to respond to member’s cultural preferences.
Identification and referral to community based cultural services.
17. I am satisfied with the communication and coordination of care among network providers and specialties.*

If you would like to be contacted by Banner, please provide your contact information below.

Contact Name
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